Terms and Conditions

Online Booking & Cancellation Policy

Thank you for choosing to stay with us at Casa Natura Galapagos Lodge. Below are our Lodge booking & cancellation policies. Please read them carefully. By booking a reservation on our website or by email with one of our sales agents, you are agreeing to abide by our policies and procedures.

CHECK-IN

Check-in time is any time after 14:00 PM (If you arrive earlier, we will be pleased to store your luggage until your room is ready). Guests will be required to present a valid form of identification and fill a registration form as required by local authorities. The hotel reserves the right to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT

Check-out is at 09:00 AM. If you require a later check-out, please contact us before 09:00 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

PAYMENT

100% of the amount of the booking or package will be charged to confirm services.

PET POLICY

All pets are prohibited on property (a fine of $100 will be applied to the bill if a pet is discovered).

CANCELLATION POLICY

In case of a room-only cancellation 30 days before arrival, a modified reservation, the full booking (100% amount will be charged.) If a cancellation is done with more than 30 days prior to arrival, 50% of the booking amount including taxes will be charged.

In case of a Galapagos package program cancellation, if cancelled with more than 90 days before departure, a 50% penalty of the total booking amount applies. If cancelled less than 90 days, 100% of the booking will be charged as penalty charges.

SMOKING POLICY

Smoking is prohibited in all public areas of the hotel. All of our rooms are non-smoking. Smoking is allowed at designated “smoking” areas of the hotel. Please consult staff for the location these areas.

AGE RESTRICTIONS

Guests must be 18 years or older to check in without a parent or legal guardian.

CHILDREN POLICY

Children under the age of 2 stay free in same room as parents or legal guardian.

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

NO IN-ROOM PARTY POLICY

Casa Natura Galapagos Lodge enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will be subject to fees and must leave the hotel immediately.