Dear Friends and Guests:
Our planet has dramatically changed since COVID-19. Galapagos will be no exception and that is why our Lodge wants to give you 3 reasons why Casa Natura Galapagos Lodge will be the best home base for journeys and adventures in the Galapagos.
REASON 1: OUR LOCATION AND EXTENSIVE OUTDOOR AREAS
Our Lodge is located in a privileged area, in the highlands of Santa Cruz Island, with more than 3 hectares of green open areas. This beautiful area has ecological trails and our own vegetable/fruit producing garden. Our spacious social areas allow our guests to maintain safe social distancing from other guests while enjoying nature.
We are very close to Giant Tortoise Reserves and Galapagos coffee farms. Our location will undoubtedly give greater sense of safety and confidence to our guests while enjoying their Galapagos expedition.
Furthermore, we want our guests to know that we are doing everything we can to welcome them back to a safe and clean hotel environment when they start traveling again.
REASON 2: OUR NEW BIOSECURITY AND CLEANING PROTOCOLS
Over the next few months, when guests are in our Hotel you will be able to notice a number of additions to our cleaning regimen designed to set an even higher standard of cleanliness for the hotel. Specific areas of focus include:
COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the Lodge has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with high-grade disinfectants and that this cleaning is done with increased frequency.
In guest rooms, the Lodge has likewise added to its rigorous protocols, requiring that all surfaces are thoroughly cleaned with strong disinfectants.
All our staff members will use face masks, gloves and hair nets while at work. In addition, all guests will be taken their temperature before check in.
To help alleviate the risk of transmission, CASA NATURA will be using signage in its lobbies to remind guests to maintain social distancing protocols and removing or re-arranging furniture to allow more space for distancing in the social areas. We are also installing more hand sanitizing stations at the entrances to its hotel and social areas.
Casa Natura’s food safety program includes enhanced sanitation guidelines for our employees that includes hygiene and disinfecting practices. Breakfast will no longer be Buffet style but only served to the table. We have separated our dining tables to guarantee the distance of two meters that is recommended by World Health Organization guidelines. At Casa Natura Galapagos Lodge, all food handlers and supervisors will be trained on safe food preparation and service practices. Safety for our guests is our priority.
We want our guests to know that we are doing everything we can to welcome them back to a safe and clean hotel environment when they start traveling again. It will be a pleasure to have you very soon as our special guest.
REASON 3: OUR NEW FLEXIBLE BOOKING AND CANCELLATION POLICIES UPDATED FOR COVID-19
We are conscious that you want to able to book your Galapagos holiday with flexibility while COVID-19 is in the back of your mind. Therefore, our hotel has established new booking & cancellation policies. (READ MORE https://casanaturahotel.com/terms-and-conditions/)